General Terms of Service

  • You may or may not voiding of the manufacturer’s warranty by using our mobile phone repairs service. Please check with your manufacture first.
  • We are not be liable for any data loss. Please back up your device before bringing your phone to our store.

Mobile Phone Repair Warranty Terms of Service.

Our customer satisfaction guarantee is a promise that we will do everything possible to ensure you receive the highest quality service.

We provide a standard warranty 3 months with every repair that covers from the the date it is picked up.

Repair Warranty applies where the exact same fault occurs or the replaced component fails within 3 months of repair. A 3-month warranty on parts & labor will apply to all repairs completed.

Phones which are faulty due to liquid ingress will have only 90 days warranty on the specific component fixed/replaced or work done (i.e.; no warranty for the failure of any additional components at a later stage). Furthermore, due to possible progressive corrosion, Lotto Mobile accept no responsibility for any further faults which occur during the time between the quotation and the commencement of repairs.

PLEASE NOTE that there is NO WARRANTY on a phone which has been indicated liquid or physical damage (broken screen) again after the previous repair.

Please keep your receip with Job/Quotes number for warranty.

Items must be collected within 6 months or will be forfeited.

There is NO refund for unlocking service once the phone unlocked.

Mobile Phone Accessories Warranty Terms of Service.

Only faulty products will be exchange or refund within 30 days. Non faulty returns or change of mind will incur 25% restock fee.

There is no refund on mobile phone cases, you will get the credits for phone accessories as new return back to us for any reason.

Lotto Mobile holds the right to change the above Terms and Conditions at any time, and it your responsibility to check you have read the most recent revision.

Return and Refund Policy

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. Change of Mind or Item not Satisfied Returns If you wish to return an item because you have changed your mind or not satisfied with your purchase, Lotto Mobile will offer you exchange, credit or refund provided that:

  • You return the item within 14 days of purchase.
  • Provide proof of purchases at the time you return the item.
  • We may charge 25% handling cost on each item if you simply changed your mind or selected the wrong item. Please choose the parts carefully.
  • Item is in re-saleable condition including that:
    • It is in its original packaging, including instruction manuals and all accessories.
    • It is undamaged in its original condition.
    • It is not an on-sale item.
  • Lotto Mobile reserves the right to assess the condition and age of returned products prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.